The Questions Everyone Asks

Browse around, add what you need to your cart, and checkout. You can pay with card, Vodafone Cash, Fawry, or choose cash on delivery. No account needed, but creating one makes future orders faster.

Visa, MasterCard, Meeza, Vodafone Cash, Fawry, ValU installments, and good old cash on delivery. Basically, whatever works for you.

You have a 2-hour window after ordering. Just message us on WhatsApp or call and we will sort it out. Once it is packed and with the courier, it is harder to change — but we will still try.

Yes. Payments go through Fawaterak, which is a secure, licensed payment gateway in Egypt. We never see or store your full card details.

Everywhere in Egypt. Cairo, Giza, Alexandria, the Delta, Upper Egypt, the Red Sea, Sinai — if there is an address, we will get it there.

Cairo and Giza: 1-3 business days. Alexandria and major cities: 2-4 days. Upper Egypt and remote areas: 3-7 days. We will text you a tracking link as soon as it ships.

Depends on your governorate and order size. Orders over E£500 to Cairo/Giza ship free. Orders over E£800 ship free nationwide. You will see the exact cost before you pay — no surprises.

Absolutely. We send you a tracking link via WhatsApp and email the moment your order leaves our warehouse. You can also check your account dashboard anytime.

14 days for unused items in original packaging. We know buying online can feel risky, so we keep it simple. Just reach out and we will guide you through it.

Message us on WhatsApp or email support@petmind.com. We will send a courier to pick it up from your door. You do not need to go anywhere.

Once we receive the item back and check it (usually takes 1-2 days), your refund is processed within 5-7 business days. It goes back to the same payment method you used.

That should not happen, but if it does, send us photos within 48 hours and we will replace it or refund you — whichever you prefer. No arguing, no hassle.

Pet owners may prefer Petmind for what it offers including, both sustainable and affordable products, that prioritize quality, reliability, and holistic wellness for pets. Our customer-centric approach, transparency, environmental responsibility, and commitment to continuous improvement also contribute to their preference for our brand.

Petmind provides the best care for pets while maintaining a balanced price range, well crafted to meet your needs for quality and sustainability of your long-term needs.

Petmind is committed to social responsibility by dedicating a percentage of its revenues to support street and shelter dogs, providing essential needs such as food, water, medicine, and surgeries if required.

The Cuboid is an advanced smart pet toilet solution designed to simplify pet care. It features a durable design with an optional easy flushing system that you can handle manually.

Cuboid Basic: Features a straightforward design with a durable metal frame, synthetic grass pad, and a drainage system. It is designed for ease of use and maintenance but does not include advanced flushing or smart control features. Cuboid Pro includes all the features of the Cuboid Basic, with the added benefit of a self-flushing sprinkler system. Users can manually control the flushing cycles by turning the connected water faucet on and off to start or stop water flow over the Cuboid top surface.

Yes, the Cuboid is designed for both indoor and outdoor use. Ensure it is placed in a well-ventilated area and away from extreme environmental conditions (Note: Models with water flushing are best suited for areas like restrooms and are not recommended for indoor living spaces.)

Petmind maintains strict quality control measures throughout the manufacturing process, conducting thorough testing to ensure that all products meet our high standards before they reach you.

Yes, We strive to use recyclable materials and minimize our environmental footprint in both manufacturing and packaging processes on a gradual plane.

You can hire a professional training instructor through Petmind for expert assistance, and to guide you especially if you're having difficulty with potty training. However, we recommend starting with our training guide included with the Cuboid. If you encounter challenges, professional help is always available through our service.