Shipping Information

Last updated: March 19, 2026

1. Delivery Areas

We deliver to all governorates across Egypt. Our delivery network covers:

• Cairo & Giza (Metro Area)
• Alexandria
• Delta Region (Tanta, Mansoura, Damietta, etc.)
• Upper Egypt (Luxor, Aswan, Minya, etc.)
• Canal Cities (Port Said, Suez, Ismailia)
• Red Sea & Sinai (Hurghada, Sharm El Sheikh)

2. Delivery Times

Estimated delivery times vary by location:

Note: Delivery times are estimates and may vary during peak seasons or due to unforeseen circumstances.

3. Shipping Costs

Shipping costs are calculated based on your location and order weight:

• Cairo & Giza: Starting from 50 EGP
• Alexandria: Starting from 60 EGP
• Other Governorates: Starting from 75 EGP

The exact shipping cost will be displayed at checkout before you complete your order.

4. Free Shipping

Enjoy FREE shipping on orders above:

• Cairo & Giza: Orders over 500 EGP
• Other Governorates: Orders over 750 EGP

5. Order Tracking

Once your order is shipped, you will receive:

• Email notification with tracking number
• SMS updates on delivery status
• Real-time tracking through our website

You can track your order anytime using our Track Order page.

6. Delivery Attempts

Our courier will attempt delivery up to 3 times. If you are not available:

• The courier will contact you to reschedule
• After 3 failed attempts, the order will be returned
• Re-delivery charges may apply for returned orders

7. Large Items (Cuboid Products)

For our Cuboid pet potty products:

• Delivery is handled by specialized couriers
• You will be contacted to schedule a convenient delivery time
• The courier will bring the product to your door
• Please ensure someone is available to receive the delivery

8. Contact Us

For shipping inquiries, please contact us at shipping@petmind.com or visit our Contact page.