Privacy Policy
Last updated: March 19, 2026
1. Information We Collect
We collect information you provide directly, including:
- Name, email address, phone number
- Shipping and billing addresses
- Payment information (processed securely by our payment providers)
- Pet information (breed, weight, age) to help personalize recommendations
- Order history and preferences
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Provide customer support
- Personalize your shopping experience
- Send promotional emails (with your consent)
- Improve our products and services
3. Information Sharing
We do not sell your personal information. We share information only with:
- Payment processors (Fawaterak) for secure transactions
- Shipping partners for order delivery
- Service providers who help operate our business
- Law enforcement when required by law
4. Data Security
We implement industry-standard security measures including:
- SSL encryption for all data transmission
- Secure payment processing through certified providers
- Regular security audits and updates
- Restricted access to personal information
5. Cookies
We use cookies to:
- Remember your cart items
- Keep you logged in
- Analyze site traffic and usage
- Personalize your experience
You can disable cookies in your browser settings, but some features may not work properly.
6. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Opt out of marketing communications
- Export your data
7. Data Retention
We retain your information for as long as necessary to provide services and comply with legal obligations. Order records are kept for 7 years for tax and legal purposes.
8. Children's Privacy
Our services are not intended for children under 18. We do not knowingly collect information from children.
9. Changes to This Policy
We may update this policy periodically. We will notify you of significant changes via email or website notice.
10. Contact Us
For privacy-related questions, contact us at privacy@petmind.com.